Policies / Políticas

By signing electronically, checking the acceptance box, approving an estimate, completing payment, or confirming a revised estimate through the company workflow, the customer agrees that the estimate, contract, policy, payment authorization, digital signature, timestamps, and related electronic records are valid and enforceable service records.

Electronic signatures, electronic records, and electronic contracts are recognized under applicable law. Before services are provided, the customer may be required to review and electronically acknowledge the estimate, contract, policy, payment terms, and service details.

In the event of a dispute, the controlling record may include the estimate, revised estimate, accepted policy, signed acceptance, digital signature, payment authorization, customer messages, dispatch records, crew notes, photos, timestamps, and company system logs.

A reservation is not confirmed until the required deposit is successfully received.

The deposit secures the selected service date, crew allocation, dispatch preparation, and operational capacity assigned to the reservation.

Unless otherwise stated in writing, the deposit is applied toward the service total. The remaining balance is due on the day of service.

If payment is not completed, A&K All Services, Inc. has no obligation to hold the requested date or perform the service.

If the cancellation is received at least 72 hours before the scheduled service start, 100% of the deposit is refunded.

If the cancellation is received more than 24 hours but less than 72 hours before the scheduled service start, 50% of the deposit is refunded.

If the cancellation is received 24 hours or less before the scheduled service start, including the same day, the deposit is non-refundable.

This cancellation policy applies unless a more specific written agreement signed or expressly approved by the company states otherwise.

At least 3 calendar days before the scheduled service date, A&K All Services, Inc. may contact the customer by email, text message, phone, or WhatsApp to confirm whether the reservation is proceeding, must be canceled, or must be rescheduled.

This confirmation step is part of the company’s operational process for staffing, access readiness, schedule control, and dispatch preparation.

If the customer requests to reschedule, the new date remains subject to operational availability and active rescheduling or cancellation rules.

On the day of service, the crew or dispatch team may contact the customer approximately 30 minutes before arrival to notify the customer that the team is on the way.

The customer is responsible for being present, reachable, and ready to provide access at the scheduled service location within the time communicated by the company.

If the crew arrives and the customer does not respond, is not present, does not provide access, or is otherwise unavailable to receive the service, the crew may wait up to 1 hour from the initial arrival time, subject to operational availability.

After the first hour, the company may attempt to contact the customer again. If the customer does not respond, does not provide access, does not sign, does not approve a required revised estimate, or does not complete required payment to continue, the service may be treated as canceled and the deposit will not be refunded.

If the customer responds after the initial waiting period and the company agrees to continue, A&K All Services, Inc. may allow up to 2 additional hours of waiting time only at the company’s discretion and subject to actual crew and schedule availability.

If no authorized person arrives or access is still not provided after the additional waiting time, the company may cancel the service, stop the job, leave the site, or offer rescheduling only if dispatch approves it. Rescheduling after a no-show is not guaranteed and is handled case by case.

Any additional waiting time, if granted, may create additional charges for waiting time, overtime, delay, crew time, or operational rescheduling.

The customer authorizes A&K All Services, Inc. to collect any properly approved remaining balance and any properly approved service adjustment through a secure payment method accepted by the company.

Approved adjustments may include undeclared scope, added labor, overtime, waiting time, difficult access, revised service scope, or other approved service differences. If Stripe and the customer’s payment settings permit an authorized reusable payment method, it may be used only for a separately approved amount; otherwise the company will request payment through a new secure link or another accepted method.

If the primary payment method fails, the company may send a secure payment link for manual payment by card or any supported checkout method, including Apple Pay or Google Pay where available.

If prior methods fail, the company may request payment through physical card terminal, valid personal check, cashier’s check, money order, Zelle when accepted for that specific job, or another payment method expressly accepted by the company.

All pricing is based strictly on the information declared by the customer.

The customer is responsible for accurately declaring the property or item details, access conditions, condition of the space or items, special items, and any condition that affects labor, time, cost, or risk.

If the customer declares a smaller scope, easier access, or otherwise misstates the real conditions of the service, the original estimate may be suspended and replaced by a revised estimate before the service continues.

If the crew arrives and finds scope, access conditions, or service conditions that were not included in the customer’s submitted information, A&K All Services, Inc. may adjust the service price before continuing.

If the assigned crew, dispatcher, manager, company system, or company review process determines that the actual job differs from the original declaration, the company may issue a revised estimate before continuing the service.

The revised estimate may include adjustments for additional scope, heavy items, debris or clutter volume, overtime, waiting time, difficult access, or any material operational difference.

No work beyond the originally approved scope is required to continue until the revised estimate is expressly approved by the customer.

If a revised estimate is issued, the service pauses until the customer expressly approves the revised amount through the company’s designated approval workflow.

Approval may be collected through electronic signature, written digital confirmation, approved payment authorization, secure checkout, text confirmation, email confirmation, or another documented approval method accepted by the company.

If the customer refuses, delays, or fails to approve the revised estimate, A&K All Services, Inc. may stop work, leave the site, cancel the remaining service, or reschedule only at the company’s discretion.

If the service is stopped because the customer refuses or fails to approve a required revised estimate, the reservation deposit is forfeited and is not refunded.

Housekeeping pricing is based on the property details and services declared by the customer, including property type, size, condition, and requested scope. A&K reviews the request and confirms a personalized quote before payment.

Recurring Home Care Plans (weekly, every 2 weeks, or monthly) reset a property and maintain that standard on a repeating schedule. Work not completed on a given visit due to scope or access limits does not automatically carry over to a future visit.

The customer is responsible for providing safe access to the property (keys, codes, or a scheduled meeting) and disclosing pets, occupancy status, and any condition that affects labor, time, or safety.

If the crew arrives and finds a scope, condition, or access different from what was declared, A&K may issue a revised estimate before continuing the service.

Hazardous materials, biohazards, extreme clutter beyond the declared scope, or unsafe conditions may be refused or may require a revised estimate before continuing.

Junk Removal base scope prices are not guaranteed all-in totals. Every Junk Removal quote respects an absolute minimum. Google resolves the route from the company base to pickup, and the travel calculation includes an included-mileage allowance before an additional per-mile charge applies.

For junk removal, mixed cleanouts, commercial cleanouts, dumpster support, and heavy debris jobs, estimates use declared volume, customer photos, access conditions, material type, weight, legitimate disposal requirements and costs, labor intensity, and Google-resolved route miles and duration.

If Google cannot resolve the route after retry, no distance is invented and the quote requires Manager Review. Heavy debris, unusual disposal, or commercial cleanout scope may also require approval before checkout.

If the actual junk, debris, access difficulty, labor requirement, volume, item type, disposal condition, or weight is greater than declared, the company may issue a revised estimate before continuing the job.

Hazardous, restricted, illegal, unsafe, or prohibited items may be refused.

A promotion is valid only when it is published as active on the official A&K Promotions page or expressly approved in a written quote or agreement.

The active offer must identify the eligible service, included benefit, requirements, and expiration date. Old screenshots, expired campaigns, third-party posts, and verbal claims do not create a discount.

Promotions cannot be combined with another promotion, discount, custom price, or special offer unless A&K All Services, Inc. expressly approves the combination in writing.

When no active offer is published, the official service pricing and the customer’s written quote control.

A&K All Services, Inc. may refuse to start or continue service if any of the following occurs: missing deposit, declined payment, unsigned agreement, refusal to approve a revised estimate, unsafe conditions, materially inaccurate declaration, building access failure, restricted items, abusive conduct, or any other operational condition that prevents lawful and safe continuation.

If liability limitation terms apply, they must be disclosed in writing at the time the estimate and contract are executed and before services are provided.

A&K All Services, Inc. does not waive any right to correct an estimate that was based on inaccurate or incomplete customer information.

The customer acknowledges that all prices, conditions, fees, promo rules, payment rules, and approval rules are disclosed to avoid hidden or deceptive billing practices.

This policy is intended to operate consistently with applicable Florida law, including rules related to electronic signatures and records, payment-method disclosure, liability disclosure, and fair consumer-practice requirements.

References to Florida law are informational and do not represent that A&K holds a registration, license, insurance status, or authority that has not been independently confirmed. Any regulated service is offered only when the company has the authorization required for that service and transaction.

Referenced legal framework includes: F.S. 668.50 and F.S. 501.204.